Contact Us

Our customer-care team can assist with product specifications, compatibility questions, freight planning, existing orders, delivery claims, returns, refunds, and warranty requests.

Email support

Email service@vftworkshop.com. We normally respond within two business days. Complex freight, supplier, or warranty questions may require additional review.

What to include

For a pre-purchase question, include the product name or SKU, quantity, destination postal code, intended application, and any access restriction. For an existing order, include the order number and purchaser email. For damage or warranty assistance, include clear photographs, labels, serial numbers, packaging, and a concise description of the issue.

Business information

Merchant: VISITING FRIENDS TRADE INC.
Mailing address: 116 Livingston St, Suite 829, Brooklyn, NY 11201, United States
Customer care: service@vftworkshop.com

Returns: Do not send equipment to the mailing address. Approved returns must use the authorization and return location supplied by customer care.