Privacy Policy
VISITING FRIENDS TRADE INC. (“VFT Workshop,” “we,” “us,” or “our”) operates vftworkshop.com and the VFT Workshop online store. This Privacy Policy explains the personal information we collect, how it is used and disclosed, how long it is retained, and the choices available to visitors and customers.
Information we collect
We may collect information you provide directly, including your name, email address, telephone number, billing and delivery address, account credentials, company name, tax information, order details, product questions, quote requests, and customer-service correspondence. For returns, freight damage, or warranty claims, we may also collect photographs, video, serial numbers, labels, installation information, and other evidence you choose to submit.
When you use the site, we may automatically receive technical and usage information such as IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, shopping-cart activity, cookie identifiers, and interaction data. We may receive relevant transaction, fulfillment, fraud-prevention, delivery, analytics, and marketing information from payment processors, carriers, suppliers, analytics providers, and other service providers.
How we use information
We use information to operate the store; create and manage accounts; answer product and compatibility questions; process, verify, fulfill, deliver, and support orders; arrange parcel or freight service; administer returns, refunds, and warranty claims; prevent fraud and abuse; maintain security; improve product selection and site performance; comply with tax, customs, accounting, sanctions, recordkeeping, and other legal obligations; and send marketing communications where permitted.
Where applicable law requires a legal basis, we rely on performance of a contract, compliance with law, our legitimate interests in operating and protecting the business, and consent where required. You may withdraw consent at any time without affecting processing already completed lawfully.
Payments
Payments may be processed by PayPal or another provider displayed at checkout. The provider receives payment and transaction information under its own privacy terms. We receive the transaction status and limited details needed to identify and service the order. We do not intend to store complete payment-card numbers on our own servers.
Cookies and similar technologies
We and our service providers may use necessary, preference, analytics, and advertising cookies or similar technologies. Necessary technologies support the cart, checkout, security, and account login. Other technologies help remember preferences, measure traffic, understand campaign performance, or present relevant content. Browser settings and any cookie controls made available on the site can be used to manage these technologies. Blocking necessary cookies may prevent parts of the store from working correctly.
How information is disclosed
We may disclose information to providers that perform services for us, including hosting, cloud storage, analytics, payment processing, fraud screening, inventory and order management, suppliers, fulfillment locations, freight and parcel carriers, customer support, email delivery, professional advisers, and marketing services. They receive information only for the relevant function and are expected to protect it appropriately.
We may also disclose information when reasonably necessary to comply with law or legal process, protect customers or the public, enforce our agreements, investigate fraud or security incidents, or complete a merger, financing, acquisition, restructuring, or sale of business assets. We do not sell personal information for money. Certain analytics or advertising activity may be treated as a sale or sharing under some laws; where applicable, you may request the available opt-out by contacting us.
International processing and retention
We serve eligible destinations in North America, Europe, the United Kingdom, and Australia. Information may therefore be processed in the United States and other countries where we or our providers operate. Where required, appropriate contractual or legal safeguards are used for international transfers.
We retain information only as long as reasonably necessary for order fulfillment, customer support, warranty administration, fraud prevention, tax and accounting, dispute resolution, and legal compliance. Retention periods vary by information type and applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service or storage system can guarantee absolute security. Customers should use unique passwords and notify us promptly of suspected unauthorized account activity.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; opt out of certain targeted advertising, sale, or sharing; and appeal a privacy-request decision. You may unsubscribe from marketing emails through the link in the message. Rights may be subject to legal exceptions, and we may need to verify identity before responding. We will not discriminate against you for exercising an applicable privacy right.
Residents of the European Economic Area or United Kingdom may complain to their local data-protection authority. California residents may have additional rights where the applicable legal thresholds and requirements are met.
Children
The store is intended for adults purchasing workshop equipment and is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law. A parent or guardian may contact us to request review and deletion.
Contact
Email privacy questions or requests to service@vftworkshop.com. We may request information reasonably necessary to verify identity and locate relevant records.
Merchant: VISITING FRIENDS TRADE INC.
Mailing address: 116 Livingston St, Suite 829, Brooklyn, NY 11201, United States