FAQ

Where do you deliver?

Eligible products may be delivered to serviceable locations in the United States, Canada, selected European countries, the United Kingdom, and Australia. Product, carrier, and destination restrictions apply.

Are prices in U.S. dollars?

Yes, unless the store expressly displays another currency. International customers may incur currency-conversion costs through their payment provider.

Do you accept PayPal?

PayPal is available when displayed at checkout. Payment options can vary by country, order value, and provider availability.

How long does processing take?

Standard parcel items commonly leave the fulfillment location within 1–5 business days. Heavy or freight equipment may require additional preparation. Product and delivery estimates are not guarantees.

What does freight delivery include?

Unless confirmed otherwise, freight service is curbside or threshold delivery to a safe and accessible point. Unloading equipment, inside placement, assembly, installation, permits, and packaging removal are not included.

How do I know whether equipment fits my site?

Review product dimensions and weight, then confirm the complete delivery path, gates, loading zones, floor capacity, doorway and elevator clearance, required power, ventilation, and final operating area.

Can I change or cancel an order?

Contact us immediately. Changes and cancellations are not guaranteed after allocation, packing, customization, or dispatch. Carrier or return charges may apply.

What should I do if freight arrives damaged?

Note visible damage on the carrier receipt where possible, photograph the packaging and equipment, retain all materials, and contact us promptly with the order number and SKU.

Can I return an unused product?

Eligible standard-stock equipment may generally be requested for return within 30 days after delivery, subject to authorization, condition, packaging, freight, exclusions, and applicable law. Review the Returns & Refunds Policy before shipping anything.

Does every product have the same warranty?

No. Coverage varies by product, supplier, and manufacturer. Product-specific written terms control. The Warranty Policy explains the claim process and common exclusions.

Are taxes and import duties included?

Taxes collected at checkout will be shown before payment. International duties, VAT, GST, brokerage, customs, or local fees may be payable by the recipient unless checkout expressly includes them.

How can I contact customer care?

Email service@vftworkshop.com with the product SKU or order number and enough detail for us to assist.